Returns for Online Purchases
If you are not completely satisfied with your SIGLENT instrument within 30 days of shipment, you may return it to the authorized SIGLENT dealer or distributor from where you purchased it for a refund. Customer must contact the dealer/distributor from which the unit was purchased to obtain an RMA (return authorization). If the item was purchased directly from SIGLENT Technologies, please contact us directly. Please email us at firstname.lastname@example.org or contact us at 440-398-5800 and we will help facilitate returns or exchanges.
Unit should not be damaged, either electrically, functionally, or cosmetically and should include all original accessories supplied with the unit.
The customer is responsible for return shipping to the place of purchase.
Credit or refund will be issued by the dealer or distributor from whom the customer purchased the instrument(s).
Credit and Return Time
Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited. All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.
Damaged or Defective Items
If your order arrives at your door damaged, broken or defective, save the packing box and inner material and contact the shipping company to initiate a claim.